24 August 2016
OTRAVO IS URGENTLY LOOKING FOR CUSTOMER EXPERIENCE TRAVEL AGENTS (M/F)
For the beating heart of Otravo – our Customer Experience Centre – we are looking for commercial and service oriented winners. Are you ready for a new challenge and would you love to share and increase your experience? Come and work for one of the fastest growing travel agencies in the Netherlands and contribute to the success of well-known brands like Vliegtickets.nl, WTC.nl and Schipholtickets.nl!
Let us introduce ourselves
Online Travel Organisation is the coolest travel agency of the Netherlands and market leader in the Benelux for worldwide air travel, both business and leisure. Otravo excels in the fact that besides regular vacations (flight, hotel, car rental) it offers all kinds of dynamic travel combinations.
Our amazing company has about 175 employees and we have the most beautiful office of the Netherlands: the penthouses of the sugar silos in Halfweg, across from the train station.
A satisfied customer is our top priority
Within the Customer Experience Centre, where our individual customers are advised and cared for, customer satisfaction is our main goal. We are known for this within the travel branch, so customers are increasingly finding their way to us. In short: we are busy, so we need new colleagues to help us optimize customer satisfaction and to keep the backlog down to zero.
What will you be doing
You will guide the individual customers from the moment they call until the administrative completion of the booking. Based on daily updated information you advise about fares and routes by telephone and e-mail. By telephone you will sell tickets, hotels, rental cars, transfers, parking and insurances. You will also help with changes and short-term actions to prevent stress and worries for the customer.
We ask this of you
You have at least an MBO-level of education, are a fast learner and are able to handle pressure. Customers are happy to call you: you show respect and communicate clearly. You are determined and result driven: you are energetic and eager for success!
Your experience helps you to quickly master working with multiple (online) systems.
But we offer you this
A job where you can really make a difference
A competitive package of terms of employment
A great team of young, eager co-workers who want to make a difference
A nice bar for lunch and drinks
You want this job
If you would like to have some more information first, please call Mirjam Hellinga (HRM) at +31 6 46 37 62 46. If you would like to apply immediately, please send a short motivation letter and your CV to firstname.lastname@example.org
Acquisition regarding this vacancy is not appreciated.