About Otravo

Otravo means Online Travel Organisation and is market leader in the Benelux and Scandinavia of (online) air travel sales. Travellers can book airline tickets to worldwide destinations in person or via self-service, online as well as offline, and for both leisure and business trips. Otravo offers travellers a wide selection of options, everything from worldwide flights, rental cars, hotels and sun holidays to all possible dynamic travel combinations.

Otravo’s head office is located in the penthouses of the Sugar City Towers in Amsterdam-Halfweg, connected by a bridge between the two towers. The head office for the Scandinavian market is located in Helsingborg in Sweden.  Furthermore, Otravo has a dynamic WTC.nl Travel Shop in the heart of Amsterdam. Customer obsessed, Play to Win, Innovation Leadership and Cost Leadership are Otravo’s core values.

Otravo is the parent company of several well-known travel brands. Brands like Vliegtickets.nl, Vliegtickets.be, WTC.nl, Schipholtickets.nl and most recently the Scandinavian brands Flygstolen and Tripmonster are all part of Otravo. Every day over a 100.000 visitors are welcomed to our websites and since 1983 millions of people have travelled through our brands. Otravo is a very healthy and innovative company with a growing yearly turnover of over 500 million euro’s and a team of more than 200 professionals. 

Opening airbridge – May 11th, 2015

Otravo business

Do you travel for business purposes, are you organising a group trip or do you need specific advice for organising a complex trip? Then Otravo Premium will give you the support you need.

By using our purchase strength, our own IT solutions and our experience in organizing complex travel plans, together with our specialists you will find the best fitting travel solution. Furthermore, Premium customers will receive support with developing and applying their travel policy, will receive periodic administrative reports and in case of emergency have the possibility of contacting our 24/7 Premium service desk.

If you would like to know more about Otravo Premium and/or you would like to meet us in person, please contact Danny van der Harst, d.vanderharst@otravo.nl, or by phone at: 023-7511445. 

Otravo departments

The Otravo organisation consists of seven different departments:

> The Operations department is Otravo’s largest department. Operations is divided into two sub departments; one for all airline tickets and one for sun holidays and custom travels. The Operations departments handle all customer contact by phone, e-mail, chat and innovative ways of customer contact like co-browsing.  Our Operations department is available for customers 365 days a year. All types of travel, like business or leisure, are sold, as well as customer service for all online bookings.
> The Marketing/E-commerce department takes care daily of traffic, conversion and retention on all our websites. Social media, e-mail marketing, SEO, SEA, Affiliate Marketing, design, but also creative RTV commercials and billboards are created by this dynamic department. Optimal pricing combined with beneficial purchases from our suppliers make sure we are attracting thousands of visitors to our websites every day.
> The ICT/Development department manages the technical platform behind all our websites, as well as the automated ICT network on all our work stations. Terms like PHP, Agile and JavaScript are no mystery to this department. Smart IT makes sure it gets even faster and easier for customers to compare and book travels online. All innovative, technical projects are created by this department.
> The Finance/Administration department takes care of the correct financial processing of the thousands of bookings we receive every day. It may not surprise you that a turnover of over 500 million euro’s results in a large cash flow that is being handled by this department for both accounts payable and receivable.
> The WTC.nl Travelshop department is located in the heart of Amsterdam at the Nieuwezijds Voorburgwal. Customers come here to get travel advice in person. The WTC.nl travel agency was founded here in 1983 and until this day still functions as a dynamic travel agency that sells all kinds of air travel.
> Last, but not least, the HRM/Personnel department. You can imagine that with over 200 employees you need a separate HRM department that handles recruitment, contracts, managing evaluation conversations and helps to support the good atmosphere within our organization. Employee satisfaction is very important to Otravo.

Flagship Store Amsterdam

Right in the center of Amsterdam you can find Otravo’s Flagship Store for the WTC.nl brand. In the WTC.nl Travelshop all types of air travel are booked for you right at the travel desk. From airline tickets, campers, and sun holidays to custom travels. Since 1983, the WTC.nl Travelshop has been receiving many regular customers and tourists at its address at Nieuwezijds Voorburgwal 159.